Frequently Asked Questions
Everything you need to know about Google Store products and services.
When will my Google Store order arrive?
Shipping times vary by location and selected delivery method. You can track your package's progress through the 'Order History' section of your account or via the confirmation email sent after purchase.
What is the return policy for Pixel phones and Nest devices?
Most items can be returned within 15 calendar days after the day you receive them. For Nest thermostats, you have up to 30 days. Please ensure items are in their original packaging with all included accessories.
Does Google offer financing options for hardware?
Yes, we offer monthly financing options through Google Store Financing (issued by Synchrony Bank) for eligible customers, allowing you to pay for your devices over time with 0% APR.
What kind of warranty comes with my device?
All new Google hardware products come with a limited manufacturer's warranty that covers defects in materials and workmanship under normal use. You can also purchase Preferred Care for extended coverage and accidental damage protection.
Can I change my shipping address after placing an order?
Shipping addresses can only be changed for a very short window after the order is placed. Once the order reaches the 'Prepared to ship' status, we are unable to modify the delivery details.
Are Google Store products available internationally?
The Google Store operates in several countries. Availability of specific products like Pixel, Fitbit, and Nest varies by region. Please ensure you are browsing the store version specific to your shipping country.